This course is designed to assist your Estimators and Customer Service Representatives to refine their skills in selling customer on utilizing your repair center.
- Reviewing the needs satisfaction selling model
- Service and selling moments of truth
- Greeting to assist the sales effort
- Gathering needs & gathering customer/vehicle information
- Introducing & practicing various closing techniques
- Techniques & ways to overcome common objections
- Tracking closing ratio accuracy and keeping score
- Selling value versus price
- Up-selling “value packaging”
- Unsold estimate follow up
Participants will have numerous opportunities to practice these skills through role playing.
To see the full flyer for this class click here
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