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February 2018

Estimating Consistency

February 27 @ 8:00 am - 12:00 pm
Auto Color & Industrial Supply | St. Joseph, 718 19th Ave. NE
St. Joseph, MN 56374 United States
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ACIS Acoat Classes

This course is designed to review and refine your skills relative to collision repair estimating as a means of optimizing your per repair profitability while complying with insurer DRP requirements. TOPICS INCLUDE: Value of a thorough initial estimate Defining an approach to estimating such as walking the vehicle and the “family theory” Consensus building of repair vs. replace and judgment times Setting up your P-page systems to consistently write P-page items Reviewing common P-page forgettable items Estimate presentation Supplement negotiation…

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Increasing Closing Ratios

February 27 @ 12:45 pm - 3:45 pm
Auto Color & Industrial Supply | St. Joseph, 718 19th Ave. NE
St. Joseph, MN 56374 United States
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ACIS Acoat Classes

This course is designed to assist your Estimators and Customer Service Representatives to refine their skills in selling customer on utilizing your repair center. TOPICS INCLUDE: Reviewing the needs satisfaction selling model  Service and selling moments of truth Greeting to assist the sales effort Gathering needs & gathering customer/vehicle information  Introducing & practicing various closing techniques Techniques & ways to overcome common objections Tracking closing ratio accuracy and keeping score Selling value versus price Up-selling “value packaging” Unsold estimate follow…

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